EXECUTIVE SUMMARY

Four Conclusions on Advancing the Consumer Experience Across Health Systems

As health systems work toward delivering a consumer-first experience, Cedar has partnered with The Health Management Academy (The Academy) to launch The Academy-Cedar Consumer Co-Lab. 

The Consumer Co-Lab brings together senior executives from the nation’s Leading Health Systems (LHS) to establish an experiential learning community for healthcare leaders who emphasize fostering consumerism as a strategic priority.

The following executive summary outlines four conclusions on advancing the consumer experience from from the inaugural Co-Lab event.