3 Trends for Increasing Payments & Patient Loyalty

Download the Brief

According to our 2021 Healthcare Consumer Experience Study, clear billing and ease of payment are becoming just as important as the clinical experience. And these factors can have a profound impact on patient loyalty and business outcomes. 

The good news: Patients offered very clear feedback on what you can do to increase loyalty. For example, 26% of consumers have left a negative review about a healthcare provider because of unexpected costs or a frustrating bill process.

Download Cedar’s research brief to get:

  • Data on ways to increase patient satisfaction, retention and referrals
  • Insight about bill transparency that would benefit consumers and healthcare providers
  • Guidance for better alignment between providers and payers
  • Recommendations from industry experts about how to improve the healthcare billing experience