How West Tennessee Healthcare tripled self-service payments with Cedar Pay


In 2019, West Tennessee Healthcare (WTH) realized their manual approach to rev cycle management was leading to a low collections rate and high levels of bad debt adjustments. To improve results, WTH executives started exploring digital solutions that could elevate patient engagement. 

After an RFP process, WTH chose Cedar because of a personalized investment and plan for ROI that stood out from other vendors. The implementation with a Cerner system proved to be smooth and yielded quick results. Thanks to Cedar, patients now have self-service options to resolve bills quickly and customize how they communicate and pay their balances.

In this case study, learn how WTH:

  • Increased their collections by 23%
  • More than tripled (+212%) digital self-service payments
  • Achieved an 88% patient satisfaction rate across 64,000 respondents