How West Tennessee Healthcare increased patient payments 41%

West Tennessee Healthcare (WTH) realized their manual approach to revenue cycle management was leading to a low payment rate and high levels of bad debt adjustments. To improve results, WTH executives started exploring digital solutions that could elevate patient engagement.

After an RFP process, WTH chose Cedar because of a personalized investment and plan for ROI that stood out from other vendors. The implementation with a Cerner system proved to be smooth and yielded quick results. Thanks to Cedar, patients now have self-service options to resolve bills quickly and customize how they communicate and pay their balances.

In this case study, learn how WTH:

  • Increased payment rates by 41%
  • Achieved an 88% patient satisfaction rate 
  • More than tripled (+212%) digital self-service payments
  • 50% reduction in days to payment